Pacific Dental Centre
Pacific Dental Centre FAQ


How are you staying updated with COVID?

In addition to our strict sterilization routine, we have a implemented multiple COVID-19 safety protocols in accordance to the College of Dental Surgeons of BC (CDSBC) and Public Health Guidelines. Watch our video to see the protocols we are following, and feel free ask our staff about the upgrades we have made to the clinic to keep everyone safe

Do I really have to go to the dentist every six months?

How often you go for dental exams depends on your oral health needs. The goal is to catch small problems early. For many people, this means a dental exam every six months. Your dentist may suggest that you visit more or less often depending on how well you care for your teeth and gums, problems you have that need to be checked or treated, how fast tartar builds up on your teeth, and so on.

Do I need x-rays at each visit?

How often you need to have x-rays also depends on your oral health. A healthy adult who has not had cavities or other problems for a couple of years probably won’t need x-rays at every appointment. If your dental situation is less stable and your dentist is monitoring your progress, you may require more frequent x-rays. If you are not sure why a particular x-ray is being taken, ask your dentist. Remember that dental x-rays deliver very little radiation; they are a vital tool for your dentist to ensure that small problems don’t develop into bigger ones.

What's the difference between the bleaching I can do at home with a kit from the store and the bleaching that my dentist does?

Dentists have been doing what’s called “non-vital” bleaching for many years. Non-vital bleaching is done on a damaged, darkened tooth that has had root canal treatment. “Vital” bleaching is done on healthy teeth and has become more popular in recent years. Vital bleaching, also called whitening, may be carried out in the dental office or the dentist may instruct the patient on how to do the bleaching at home. There is also a wide variety of products for sale in stores. Not all products are the same and not all give you the same results.

How much does my insurance cover?

Insurance for each individual is different. Please give us a call at 604-336-9636 or visit our clinic.

For students, please visit our student dental coverage page.

When should I take my child to the dentist for the first time?

It’s important to get an early start on dental care, so that your child will learn that visiting the dentist is a regular part of health care. The first step is to choose a dentist for your child. It may be your own dentist or one who specializes in treating children (called a pediatric dentist). Once you have selected a dentist, call the office to find out at what age he or she prefers to see child patients for the first time. CDA encourages the assessment of infants, by a dentist, within 6 months of the eruption of the first tooth or by one year of age. It’s important to make the first visit a positive experience for your child – one reason why it’s best to visit before a problem develops. If you think there is a problem, however, take your child to the dentist right away, no matter what age. If you are a nervous dental patient, ask your spouse or another family member to take the child for the appointment. If your child senses that you are nervous, he or she may feel nervous too. When you talk to your child about going to the dentist, explain what will happen without adding things like “it won’t hurt” or “don’t be scared.” Be sure to get an early start on regular dental care at home. Start cleaning your child’s mouth with a soft damp cloth before teeth come in and continue with a soft toothbrush once he or she has a first tooth. Limit the number of sugary treats you give your child, and focus on healthy food choices from the very beginning.

How does dental insurance work?

Dental plans, offered by many employers and college/universities, are a means to help you pay for your dental treatment. 

To learn more about student dental insurance please visit Student Pricing.

If you are unsure of what your insurance coverage is, just give us a call at 604-336-9636 or email us at and provide us with your insurance company and group number and we will help you check!

What are your hours?

We are opened Sunday – Thursday from 10:00 am – 7:00 pm, Friday from 10:00am – 5:00pm. We are closed on Saturday and all holidays.

Can I still book an appointment if I have been recently diagnosed with COVID-19 or have had contact with anyone diagnosed with COVID-19 in the past 14 days?

According to BC Laws, it is required for you to self-isolate if you have been recently diagnosed with COVID-19 or have been in close contact with anyone diagnosed with COVID-19 in the past 14 days.

For more information please check out